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Jun-19-09, 03:18 PM
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#1
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Real Name: Dave
Member # 94
Join Date: Jun 2007
Status: Offline
Location: Bentonville Arkansas Home of NO TUNERS or DYNOS!
Posts: 11,171
Rep Power: 
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Greg Ducato Phoenix Transmission A+++++++++Best Customer Service Ever!
I will try to make a long story short!
2 weeks ago Sunday, while in K/C for tuning with Justin from Black Bear Performance, my TBSS transmission decided to give up the ghost!
I called Greg (remember it is a Sunday) on his # posted on his site and he answered!! After picking myself off the ground in total shock, I proceeded to tell him what happened and that I only had 4th gear (Justin was able to electronically enable 4th with his software) Greg said to get the transmission out and over to him ASAP and he would Get R Done quick!
Thank-God for forum members that drop everything to help! I called Larry (PWR trip) and he met me at an auto place and arraigned a flatbed to come get me and take my TBSS to Ronnie’s (rolnlow)! Got my TBSS over to Ronnie’s and Ty (Thade) and Tab (Mommie Ty) got in their TBSS and drove to KC to help Ronnie pull the transmission! (Did I mention I was sick as hell and never should have made the trip at all???) Larry took me to get a Rental Car (Ford Fusion) and I drove my sick ass all they way home to Bentonville Ar.
No sooner do I get home and Ty calls me to tell me they got my transmission out and the output shaft had sheared right off (said it looked like a knife cut it)! Next morning Ronnie crated my trans (thanks Ronnie) and took it to the freight depot!
Greg had made arrangements to have my trans picked up and shipped back!
Wednesday afternoon Greg calls me and tells me he has my trans apart and everything inside looks like Brand New except the Reverse Drum (warped when engine over revved when shaft snapped)! He then told me he was putting her back together with a BILLET OUTPUT SHAFT at No charge!!! (I was short on funds and Mrs. SSSkach was not happy about my trip to begin with)
Well I about fell out of my chair when Greg told me that! He said, “When you had me build your trans 2 yrs ago, I used a Cryoed Shaft as that was the best you could get then. So I am giving you the Billet Shaft at No-Charge since you wanted it built to last!” Dammm that is the best customer service I have ever had!
Long story short, Ronnie got the trans back Friday a.m. and he, Ty and Larry put her back in and got her back on the road! Less then 1 week to get it shipped there and back and Greg covered ALL costs and charged me NOTHING!
To make it even better Ronnie's (rolnlow) transmission had goon BOOM on him a few weeks back and he was trying to get a pump to finish it up but he kept getting the wrong one! Greg put the pieces that Ronnie was missing in the crate with my Transmission & converter and did not charge him a thing!! All he said was "I am just paying it forword"
That is the icing on the cake for me! Thanks Greg
Needless to say I want to thank Greg at Phoenix Transmission for making a bad day turn into sunshine! If you ever need Transmission work this is YOUR Man that stands behind his product and takes care of the customer 1st!
Phoenix Transmission Products
1304 Mineral Wells Hwy.
Weatherford, Texas 76086
[BUSINESS HOURS]
7:00 to 5:00 Monday-Friday CST
Phone: 817-599-7680
Sales: 1-866-SHIFTUP
Fax: 817-599-3161
Thank-You Greg and Thank you Ronnie, Ty, Mommie and Larry for helping out a member in need! 
__________________
06 AWD, Maggie 112, Kooks Long Tubes,SLP Duals,Vector Tune & E-fans, Left Coast Joe 4" Maggie CAI, Cold Air Inductions Fresh Air Box, Phoenix built Trans & Stall, Trans Cooler, Race Mesh Grille,Clear Lights, LED Tails, Chromed Stockers, Slotted Rotors,Ceramic Pads & Functional Ram Air Hood!!!
WHEN IN DOUBT--BOOST IT OUT!
Last edited by SSSkach; Jun-19-09 at 06:11 PM.
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Jun-19-09, 03:23 PM
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#2
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The one and only JJ
Real Name: JJ
Member # 5
Join Date: Jun 2007
Status: Offline
Location: C A L I F
Posts: 11,753
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so u have slaves for u when yer bedridden huh???
gr8 job and nice props!
__________________
When U grow-up u can only dream that U had my life! lol.
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Jun-19-09, 03:29 PM
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#3
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Love or Hate, Im still me
Real Name: King Kyle
Member # 3919
Join Date: Oct 2008
Status: Offline
Location: Dayton, OH
Posts: 13,540
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Awesome.....He does have the very Bestest (yes I know that's not a word) Customer Service eVAr!
I cant say enough for what he brings to the table.
Last edited by ForceFed; Jun-19-09 at 04:01 PM.
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Jun-19-09, 03:54 PM
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#4
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Real Name: Dave
Member # 94
Join Date: Jun 2007
Status: Offline
Location: Bentonville Arkansas Home of NO TUNERS or DYNOS!
Posts: 11,171
Rep Power:
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Quote:
Originally Posted by M T pockets
so u have slaves for u when yer bedridden huh???
gr8 job and nice props!
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I would not call them Slaves JJ, Just great peps! 
Quote:
Originally Posted by ForceFed
Awesome.....He does have the very Bestest (yes I know that not a word) Customer Service eVAr!
I cant say enough for what he brings to the table.
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I agree 100% 
__________________
06 AWD, Maggie 112, Kooks Long Tubes,SLP Duals,Vector Tune & E-fans, Left Coast Joe 4" Maggie CAI, Cold Air Inductions Fresh Air Box, Phoenix built Trans & Stall, Trans Cooler, Race Mesh Grille,Clear Lights, LED Tails, Chromed Stockers, Slotted Rotors,Ceramic Pads & Functional Ram Air Hood!!!
WHEN IN DOUBT--BOOST IT OUT!
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Jun-19-09, 03:59 PM
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#5
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MagnaCharger Sales
Real Name: Joseph
Member # 19
Join Date: Jun 2007
Status: Offline
Location: Carlsbad, California
Posts: 7,207
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Greg has been building transmissions for me for years. I was able to get one SSR customer over to him a few years back and he has been on the sites (SSR and TBSS) taking care of everyone since. He has the customer service that we as business owners and vehicle owners ask for. I have his transmission in my TBSS and I can tell you this, we have run it hard in testing and the dyno.
When we first did the MP122HH build we spent 2.5 days on the dyno on a custom dyno transmission tune. We had it in 3rd by 18 mph and locked the converter at 28 mph then full WOT pulls to 141 mph. We pulled it over and over on a Mustang dyno and never once did his converter or transmission skip a beat.
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Jun-19-09, 04:20 PM
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#6
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Real Name: Dave
Member # 94
Join Date: Jun 2007
Status: Offline
Location: Bentonville Arkansas Home of NO TUNERS or DYNOS!
Posts: 11,171
Rep Power:
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 Yeah What He said!
__________________
06 AWD, Maggie 112, Kooks Long Tubes,SLP Duals,Vector Tune & E-fans, Left Coast Joe 4" Maggie CAI, Cold Air Inductions Fresh Air Box, Phoenix built Trans & Stall, Trans Cooler, Race Mesh Grille,Clear Lights, LED Tails, Chromed Stockers, Slotted Rotors,Ceramic Pads & Functional Ram Air Hood!!!
WHEN IN DOUBT--BOOST IT OUT!
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Jun-19-09, 04:32 PM
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#7
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aka RADIO SHACK
Real Name: Rich
Member # 243
Join Date: Jun 2007
Status: Offline
Location: Ankeny IA (Finally)
Posts: 12,148
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Impressive to say the least
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Jun-19-09, 04:47 PM
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#8
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Real Name: James
Member # 198
Join Date: Jun 2007
Status: Offline
Location: Waterford, MI
Posts: 211
Rep Power:
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Very impressive indeed! I've talked to Greg myself on a few occasions and he has been extremely helpful and knows his stuff! Kudos!!
__________________
Black 2007 AWD 3SS - JL Audio doors and subs, Alpine PDX Amps, Audio Control Processing
Maggie 122, Cam, Headers, Corsa Sport, RPM Level 6, Alvin's Trans Cooler and Efans, SC3000 Stall
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Jun-19-09, 04:50 PM
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#9
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SMFH
Real Name: Tim
Member # 2694
Join Date: Jun 2008
Status: Offline
Location: 41.98 N,88.20 W
Posts: 9,358
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That is awesome! To the people who helped you are, you guys are grade A people!
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Jun-19-09, 06:10 PM
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#10
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Real Name: Dave
Member # 94
Join Date: Jun 2007
Status: Offline
Location: Bentonville Arkansas Home of NO TUNERS or DYNOS!
Posts: 11,171
Rep Power:
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Quote:
Originally Posted by ti28
That is awesome! To the people who helped you are, you guys are grade A people!
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I agree 100%! To make it even better Ronnie's (rolnlow) transmission had goon BOOM on him a few weeks back and he was trying to get a pump to finish it up but he kept getting the wrong one! Greg put the pieces that Ronnie was missing in the crate with my Transmission & converter and did not charge him a thing!! All he said was "I am just paying it forword"
That is the icing on the cake for me! Thanks Greg
__________________
06 AWD, Maggie 112, Kooks Long Tubes,SLP Duals,Vector Tune & E-fans, Left Coast Joe 4" Maggie CAI, Cold Air Inductions Fresh Air Box, Phoenix built Trans & Stall, Trans Cooler, Race Mesh Grille,Clear Lights, LED Tails, Chromed Stockers, Slotted Rotors,Ceramic Pads & Functional Ram Air Hood!!!
WHEN IN DOUBT--BOOST IT OUT!
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Jun-19-09, 06:25 PM
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#11
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Real Name: Shawn
Member # 157
Join Date: Jun 2007
Status: Offline
Location: Frisco, Tx... and all over
Posts: 2,150
Rep Power:
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Greg. You're a badass.
'Nuff said  .
__________________
12.25@110.4mph - 4650# race weight ... 224/230 112+4, Kooks LTs, 3600 Vig. TC, ADM MAF, fender mount CAI, (now with TSP Stg 2.5 243's).
Fastest "cam only" TBSS 
No N2O fed times worth mentioning yet.
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Jun-19-09, 11:41 PM
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#12
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Member # 296
Join Date: Jul 2007
Status: Offline
Location: Honolulu, HI
Posts: 521
Rep Power:
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Good for you SSSkach and nice job Greg! 
__________________
2007 505 hp Z06
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Jun-20-09, 07:01 AM
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#13
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Real Name: Ronnie
Member # 49
Join Date: Jun 2007
Status: Offline
Location: Kansas City
Posts: 523
Rep Power:
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no sweat Dave.
and yes. thanks an ass load greg! he gave up over a thousand bux worth of parts, and his time. fuggin WOW..... really fuggin WOW.
__________________
Tab - "The truck wont move!"
Ronnie/Lori - "Do you have the Ebrake on?"
Tab - "Oh..................."
2008 nats 13.273@103.34
2009 nats 10.88@133 mph
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Jun-20-09, 08:32 AM
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#14
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Real Name: Greg
Member # 2169
Join Date: Mar 2008
Status: Offline
Location: Weatherford Texas
Posts: 898
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Aw shucks fella's, I appreciate the accolades but I'm just doing my job. I was very impressed by all the people that pitched in time and effort to help Dave out. That is the kind of enthusiast community a person can be very proud to be a part of, and we should all be thankful for the support of all the folks on this forum.
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Jun-20-09, 09:09 AM
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#15
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5150
Real Name: Larry
Member # 2281
Join Date: Mar 2008
Status: Offline
Location: Overland Park KS.
Posts: 299
Rep Power:
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great experience for me (1st auto trans/AWD install)
ronnie & ty's (Probie)
A newbie at his job. No matter how long he works at his job, or how good he is at the job, the senior worker will always call him a probie. The newbie always follows the senior workers orders.
btw,Daves truck so clean I had a hard time getting my hands dirty
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Jun-20-09, 10:49 AM
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#16
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Real Name: Dave
Member # 94
Join Date: Jun 2007
Status: Offline
Location: Bentonville Arkansas Home of NO TUNERS or DYNOS!
Posts: 11,171
Rep Power:
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You da Man Greg
Quote:
Originally Posted by rolnlow
no sweat Dave.
and yes. thanks an ass load greg! he gave up over a thousand bux worth of parts, and his time. fuggin WOW..... really fuggin WOW.
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No Kidding--What a great person and compamy! That is why they do such a great business!
Quote:
Originally Posted by Greg Ducato
Aw shucks fella's, I appreciate the accolades but I'm just doing my job. I was very impressed by all the people that pitched in time and effort to help Dave out. That is the kind of enthusiast community a person can be very proud to be a part of, and we should all be thankful for the support of all the folks on this forum.
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I will never forget what you did for myself and Ronnie! I will be sure to tell anyone that will listen!
Thank-you
__________________
06 AWD, Maggie 112, Kooks Long Tubes,SLP Duals,Vector Tune & E-fans, Left Coast Joe 4" Maggie CAI, Cold Air Inductions Fresh Air Box, Phoenix built Trans & Stall, Trans Cooler, Race Mesh Grille,Clear Lights, LED Tails, Chromed Stockers, Slotted Rotors,Ceramic Pads & Functional Ram Air Hood!!!
WHEN IN DOUBT--BOOST IT OUT!
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Jun-20-09, 05:58 PM
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#17
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Real Name: Dave
Member # 94
Join Date: Jun 2007
Status: Offline
Location: Bentonville Arkansas Home of NO TUNERS or DYNOS!
Posts: 11,171
Rep Power:
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Quote:
Originally Posted by PWRtrip
great experience for me (1st auto trans/AWD install)
ronnie & ty's (Probie)
A newbie at his job. No matter how long he works at his job, or how good he is at the job, the senior worker will always call him a probie. The newbie always follows the senior workers orders.
btw,Daves truck so clean I had a hard time getting my hands dirty |
Just didnt want you boys getting any dirt on ya!
Now you are a seasoned trans man!
__________________
06 AWD, Maggie 112, Kooks Long Tubes,SLP Duals,Vector Tune & E-fans, Left Coast Joe 4" Maggie CAI, Cold Air Inductions Fresh Air Box, Phoenix built Trans & Stall, Trans Cooler, Race Mesh Grille,Clear Lights, LED Tails, Chromed Stockers, Slotted Rotors,Ceramic Pads & Functional Ram Air Hood!!!
WHEN IN DOUBT--BOOST IT OUT!
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Jun-21-09, 11:15 AM
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#18
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Real Name: Ronnie
Member # 49
Join Date: Jun 2007
Status: Offline
Location: Kansas City
Posts: 523
Rep Power:
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Quote:
Originally Posted by SSSkach
Just didnt want you boys getting any dirt on ya!
Now you are a seasoned trans man! |
nope , hes till a proby till we get a new proby
__________________
Tab - "The truck wont move!"
Ronnie/Lori - "Do you have the Ebrake on?"
Tab - "Oh..................."
2008 nats 13.273@103.34
2009 nats 10.88@133 mph
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Jun-21-09, 11:33 AM
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#19
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EBONY AND IVORY 4 EVER
Real Name: Tab
Member # 40
Join Date: Jun 2007
Status: Offline
Location: Missouri
Posts: 11,325
Rep Power:
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Quote:
Originally Posted by SSSkach
Just didnt want you boys getting any dirt on ya!
Now you are a seasoned trans man! |
next time dont put so much armor all on the mats!!!! i kept slipping.......lol
__________________
Quote:
Originally Posted by The joker
Oh yea Thyde or what ever I would love to get hold of your getto gantsa ass so if your ever in ballwin Mo please fuck up so I can have my K9 (Malamaaw) Bite your hood rat ass....
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Jun-21-09, 11:37 AM
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#20
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Incognegro
Real Name: Ty
Member # 38
Join Date: Jun 2007
Status:
Online
Location: Texas
Posts: 11,980
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Quote:
Originally Posted by rolnlow
nope , hes till a proby till we get a new proby
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WERD!
Dave, I'm just glad you are back on the road bro. And you know I'll do whatever I can to make sure your SS stays on the road. We have to take care of our soldier when we have one down!
Greg.......words cant even be spoken of how great a guy you are, and what you have done for our TBSS community. Just a class act with some GREAT customer service. A big THANK YOU for helping our soldier out in his time of need.
Ronnie...........converter bolts are OVERRATED!!!!!!!!!!!!!!! hahahahah (inside joke for anyone that reads this).
LMAO@Tab...............
Tab - "The truck wont move!"
Ronnie/Laura - "Do you have the Ebrake on?"
Tab - "Oh..................."
Priceless!!!!!!!!!!!!!!!!!!!
Last edited by Tahde; Jun-21-09 at 11:41 AM.
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